AI ChatBot — Ace
Configure the AI Bar Attender, review chats and manage its knowledge.
Most asked questions (recent)
What visitors are asking Ace most often.
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AI settings
Model and response behaviour for Ace.
Chatbot enabled
When off, the widget hides itself on the website.
Default (from server):
—0 = precise, 2 = creative. Leave blank for default.
Cap on reply length. Leave blank for default.
Managed on the server (.env). Tell us if it needs rotating.
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System prompt (behaviour)
Ace's core instructions and personality.
🔒 UAE legal compliance rules are always enforced on top of this and cannot be edited here.
View the always-on UAE compliance rules (read-only)
Welcome & fallback
Greeting shown when the chat opens, and the message used when Ace has no data.
Quick buttons & suggested prompts
Shortcut chips shown in the widget before the first message.
Knowledge base & memory
Add a suggestion or instruction and Ace will remember it and follow it as part of its behaviour — e.g. "We only deliver in Dubai", "Always suggest Grey Goose to vodka lovers", "Mention free delivery over AED 500". Live product data still comes automatically from the store.
Human support contacts
Shared when a customer asks for a human, has a complaint, or wants to reach the team.
Recent conversations
Latest chat messages Ace has handled.
| Last activity | User | Conversation | Messages | |
|---|---|---|---|---|
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Account
You're signed in to the Ace admin panel.
Login is email + password. To change the email or password, ask us to update the server credentials (stored securely as a salted hash — never in plain text).
Environment
Server-side status (read-only).
| Effective model | — |
| OpenAI key configured | — |
| Live store (main) | — |
| Staging store | — |
| Default store | — |
Full analytics dashboard: open